Terms of Service

Terms

1. Booking request and confirmation A request made through the website is without obligation. A stay is only definitively reserved after written confirmation from Chalet Ackermohn. The confirmation records the agreed dates, accommodation, number of guests, price and any additional arrangements. 2. Prices and payment Prices shown online are an indication until the booking is confirmed. The confirmation states the final rental price, included services, payment schedule, deposit if applicable and payment details. A payment is considered completed once it has been received. 3. Cancellation and changes The cancellation and change conditions included with the booking confirmation apply. Please notify us as soon as possible if plans change. Changes to dates, guest numbers or accommodation are only valid after written approval and may affect the price. 4. Arrival, departure and use Arrival and departure times are agreed before the stay. The chalet may only be used by the confirmed number of guests and for recreational accommodation. Subletting, parties and commercial use are not permitted without prior written consent. 5. House rules and neighbours Guests must treat the chalet, inventory, garden and surroundings with care. Smoking indoors is not permitted. Noise must be kept to a reasonable level, especially in the evening and at night. Local rules, waste instructions and any instructions provided before or during the stay must be followed. 6. Children, pets and accessibility Children remain under the supervision of their parent or guardian. Pets are only allowed when agreed in advance. Please contact us before booking about accessibility needs or specific facilities so that suitability can be checked honestly. 7. Damage and additional costs The lead guest is responsible for the group and for damage, loss or exceptional cleaning caused during the stay. Please report damage or defects immediately so they can be dealt with properly. Reasonable repair, replacement or additional cleaning costs may be charged. 8. Safety and personal belongings Guests use the chalet, garden, parking spaces and available facilities with normal care and at their own risk. Chalet Ackermohn is not responsible for loss, theft or damage to personal belongings, except where liability cannot legally be excluded. 9. Force majeure and availability Weather, road conditions, public transport, ski facilities and other external services are outside our control. In the event of force majeure or an unforeseen situation that makes the stay impossible, we will contact the guest promptly and seek a reasonable solution. 10. Questions, complaints and applicable agreements Questions or complaints should be reported as soon as possible, preferably during the stay, so there is an opportunity to resolve them. The written booking confirmation and any additional written agreements take precedence over general website information. Mandatory consumer rights remain unaffected.